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m-f-top"},[n("div",{staticClass:"container"},[n("h1",[e._v("Frequently asked questions about:")]),e._v(" "),n("div",{staticClass:"faq-topic-wrapper",class:{open:e.isTopicSelectClicked}},[n("div",{staticClass:"topic-header",class:{clicked:e.isTopicSelectClicked},on:{click:function(t){return t.preventDefault(),e.topicSelectClicked.apply(null,arguments)}}},[n("p",{class:{selected:e.selectedText}},[e.selectedText?[e._v("\n "+e._s(e.selectedText)+"\n ")]:[e._v("\n Pick a topic\n ")]],2),e._v(" "),n("svg",{staticClass:"select-arrow",attrs:{width:"10",height:"7",viewBox:"0 0 10 7",fill:"none",xmlns:"http://www.w3.org/2000/svg"}},[n("path",{attrs:{d:"M6.20006 6.06466C5.80008 6.54961 5.05714 6.54961 4.65715 6.06466L1.21089 1.88628C0.672927 1.23404 1.13687 0.249999 1.98234 0.249999L8.87487 0.25C9.72034 0.25 10.1843 1.23404 9.64633 1.88628L6.20006 6.06466Z",fill:"#182D40"}})])]),e._v(" "),n("transition",{attrs:{name:"fade"}},[e.isTopicSelectClicked?n("div",{staticClass:"topic-body"},[n("h6",[e._v("General Questions")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-1"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-1")}}},[e._v("What\n is VehicleRenew?")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-2"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-2")}}},[e._v("Why\n VehicleRenew?")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-3"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-3")}}},[e._v("Multiple\n order")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-4"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-4")}}},[e._v("Shipping\n duration")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-5"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-5")}}},[e._v("Order\n cancellation")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-6"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-6")}}},[e._v("Registration\n and Ordering address")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-7"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-7")}}},[e._v("Shipped\n order not received")]),e._v(" "),n("a",{staticClass:"table-links last",attrs:{href:"#table-content-8"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-8")}}},[e._v("VehicleRenew\n Support Service")]),e._v(" "),n("h6",[e._v("Registration Orders")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-9"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-9")}}},[e._v("Earliest\n registration time")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-10"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-10")}}},[e._v("Renewal\n fees")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-11"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-11")}}},[e._v("Calculate\n taxes and fees")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-12"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-12")}}},[e._v("Automatic\n order cancellation")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-13"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-13")}}},[e._v("Receive\n new license plate")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-14"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-14")}}},[e._v("Registration\n lesser")]),e._v(" "),n("a",{staticClass:"table-links",attrs:{href:"#table-content-15"},on:{click:function(t){return t.preventDefault(),e.scrollToQuestion(t.target,"table-content-15")}}},[e._v("1\n year renewal instead of 2")])]):e._e()])],1)])]),e._v(" "),n("section",{staticClass:"faq-page"},[n("div",{staticClass:"container"},[n("div",{staticClass:"faq-row"},[n("div",{staticClass:"faq-column"},[n("h4",[e._v("General Information")]),e._v(" "),e._m(0),e._v(" "),e._m(1),e._v(" "),e._m(2),e._v(" "),e._m(3),e._v(" "),e._m(4),e._v(" "),e._m(5),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-7"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("What can I do for my shipped order that I haven’t received?")]),e._v(" "),n("p",[e._v("Our team of customer support is always available throughout business hours to attend to such\n requests. Do not hesitate to reach one of our representatives either by email "),n("a",{attrs:{href:"mailto:"+e.appEmail}},[e._v(e._s(e.appEmail))]),e._v(" or by phone "),n("b",[e._v(e._s(e.appPhone))]),e._v(".\n You can also fill the form on our contact page to reach out to us. After receiving your complaint, we\n would track your package and have it delivered to you as soon as possible. ")])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-8"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("How can I contact the Vehicle Renew support service for assistance?")]),e._v(" "),n("p",[e._v("Our team of customer support is always available throughout business hours to attend to your\n requests. Do not hesitate to reach one of our representatives either by email "),n("a",{attrs:{href:"mailto:"+e.appEmail}}),e._v(" or by phone "),n("b",[e._v(e._s(e.appPhone))]),e._v(". You can also fill the\n form on our contact page to reach out to us.")])])])]),e._v(" "),e._m(6)])])]),e._v(" "),e._m(7)])}),[function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-box",attrs:{id:"table-content-1"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("What is Vehicle Renew Services in Florida?")]),e._v(" "),n("p",[e._v("Vehicle registration renewal services: Vehicle Renew will help in renewing your vehicle registration\n for 1-2 years.")]),e._v(" "),n("p",[e._v("Plate sticker or decal replacement: If you lose or damage your plate decal or sticker, you can trust\n Vehicle Renew to help you with a replacement.")])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-box",attrs:{id:"table-content-2"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Why should Vehicle Renew handle my vehicle registration?")]),e._v(" "),n("p",[e._v("Vehicle Renew is dedicated to ensuring you enjoy fast processing and incredible customer support\n service when renewing or replacing your vehicle registration or title, respectively. Generally,\n Vehicle Renew provides:")]),e._v(" "),n("ul",[n("li",[n("p",[e._v("Online registration renewal regardless of how long your\n tags have expired.")])]),e._v(" "),n("li",[n("p",[e._v("Digital copy of your document(s) after shipping your\n order.")])]),e._v(" "),n("li",[n("p",[e._v("Regular updates on your order via text messages, email,\n or our status page Detailed notifications on issues\n preventing you from completing your replacement or\n renewal order.")])]),e._v(" "),n("li",[n("p",[e._v("Bi-annual or annual reminders, whether via text\n messages or email, whenever the need for registration\n renewal arises.")])]),e._v(" "),n("li",[n("p",[e._v("Shipment out of Florida, irrespective of the DMV mailing\n address.")])])])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-box",attrs:{id:"table-content-3"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Can I order for multiple vehicles simultaneously? ")]),e._v(" "),n("p",[e._v("Yes, you can. Vehicle Renew enables you to add as many vehicles as possible for renewal or\n registration with just one payment information. Make sure all the orders are placed at once.")])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-box",attrs:{id:"table-content-4"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("What is Vehicle Renew’s shipping duration?")]),e._v(" "),n("p",[e._v("We ship registrations within 24 working hours after processing the order. However, this shipping\n period may vary slightly, depending on a few factors, including the location of shipping (whether in\n or outside the state), your local post office mail volume, etc. Nonetheless, you can request expedited\n shipping by emailing or calling our customer support team. ")])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-box",attrs:{id:"table-content-5"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Does Vehicle Renew accept order cancellation?")]),e._v(" "),n("p",[e._v("Unfortunately, you can't cancel duplicate Title and registration replacement orders. However, you can\n cancel a Florida registration renewal order that hasn't been processed by emailing or calling our team\n of customer support during working hours. Similarly, you can also cancel an already-processed Florida\n registration renewal order after the first one hour of processing the order by clicking the link\n contained in the email or text message. After canceling a renewal order, ensure you wait for\n approximately 24 working hours before you attempt another renewal. ")])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-box",attrs:{id:"table-content-6"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Why is the registration address different from the address I provided when ordering?")]),e._v(" "),n("p",[e._v("Vehicle Renew ships your registration to any continental US address you provide without considering\n the DMV mailing address on file. However, note that we may need to confirm your residence by\n requesting proof of residency, especially for title orders. The state DMW’s address on file is the\n address shown on your Title or registration; we don’t update such information. To update the address,\n you may need to visit your local tax collector or visit GoRenew.com. Basically, that is the only\n feasible means of updating your registered mailing address. ")])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("div",{staticClass:"faq-column"},[n("h4",[e._v("Registration Orders")]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-9"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("What is the earliest time for registration renewal?")]),e._v(" "),n("p",[e._v('The DMV in Florida lets vehicle owners renew their registration starting from the last 90 days during\n their present tag’s validity. If you aren’t within your period of renewal, you can order a replacement\n with tags. Similarly, if your tags have expired, you can renew via the Tags’ website regardless of how\n long ago it has expired. Note that the DMV at Florida charges all unpaid fees as "back taxes."')])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-10"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Why don’t I get my registration renewal fees at checkout?")]),e._v(" "),n("p",[e._v("We provide our total charge for a registration replacement order. After placing your registration\n renewal order, we first verify your vehicle's exact registration fee via a state-licensed agency\n offline. Kindly read “how to calculate Florida vehicle taxes and registration fees” for further\n information. Vehicle Renew provides their total service fees immediately at checkout while we text or\n mail you the total charge when processing your renewal. You can’t cancel your renewal order one hour\n after placing the order. ")])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-11"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("How to calculate Florida vehicle taxes and registration fees?")]),e._v(" "),n("p",[e._v("The base tax in Florida depends on a few things, including the Vehicle's weight, use type, etc. This\n is also the same in most states. Statutory fees, consisting of county fees, state programs fees, etc.,\n are also added to the base tax. In addition, fees, such as late renewal fees, personalized plate,\n etc., are sometimes also added as well. You can have an estimate of the registration fee of your\n Vehicle by selecting the “estimate fees” option before filling in your payment option and confirming\n your order.")])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-12"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("What should I do if Vehicle Renew automatically cancels my registration order?")]),e._v(" "),n("p",[e._v("We can cancel a registration order due to different reasons; the solution, therefore, depends on the\n reason for cancellation (the issue). After resolving the issue, contact Vehicle Renew customer support\n to reopen the order. You can also start the order afresh online. The commonest reasons for\n registration cancelation are:")]),e._v(" "),n("p",[n("b",[n("span",{staticClass:"circle"}),e._v(" Unpaid Toll Fees:")]),e._v(" toll agencies such as Toll-By-Plate, Sunpass,\n E-pass, MDX, LeeWay, THEA, etc., may hold your registration due to unpaid toll fees. After paying your\n due toll balance, the hold on your registration is automatically within 24 working hours to 72 working\n hours. If MDX places a hold on your account, email us your payment receipt to help clear the hold\n faster.")]),e._v(" "),n("p",[n("b",[n("span",{staticClass:"circle"}),e._v(" Unpaid License and Tickets:")]),e._v(" your account may be placed on hold if\n an unpaid ticket, suspension, or citation is connected with your tag number or with your driver’s\n license. To solve this issue, you need to contact where your license was suspended or the count of\n ticket issuance. The agency in charge of unpaid tickets and license issues in Florida is typically the\n Clerk of Courts. Having resolved or paid the suspension or ticket, your registration hold will be\n lifted within 24 working hours to 72 working hours. If you are unsure of the agency, county, or state\n where your license got suspended or issue the ticket, don’t hesitate to contact such a state’s DMV at\n 850-617-2000 for further information.")]),e._v(" "),n("p",[n("b",[n("span",{staticClass:"circle"}),e._v(" Plate Issues:")]),e._v(" Vehicle Renew will cancel your order if we can’t\n find your tag name or if the Vehicle's make or name doesn't match the tag number you provided. You can\n update this information by emailing or calling our customer support team; thereafter, you can resubmit\n the registration for renewal. Your tag may also be digitally detached from your Vehicle. This\n sometimes results from the last vehicle registration change or update. You can resolve this by\n contacting your county’s Tax Collector. Note that we do not renew temporary tags.")]),e._v(" "),n("p",[n("b",[n("span",{staticClass:"circle"}),e._v(" Placing an order while not within your renewal period:")]),e._v(" if you\n place a registration renewal order when you aren’t in your renewal period, we will mail or text you to\n submit an order for registration replacement instead.")]),e._v(" "),n("p",[n("b",[n("span",{staticClass:"circle"}),e._v(" Insurance issues:")]),e._v(" Vehicle Renew may cancel your order if we can’t\n verify your vehicle insurance via the state DMV, if you don’t provide insurance information at all, or\n if there are laps in your coverage. For orders canceled because of omitted or incomplete insurance\n information, place a new order including this information. For others, contact your insurance\n provider, ensuring that the state DMV is receiving valid insurance from them. After resolving this,\n you can attempt the renewal again.")]),e._v(" "),n("p",[n("b",[n("span",{staticClass:"circle"}),e._v(" Payment issues:")]),e._v(" If Vehicle Renew can’t process the payment for\n your tags whenever they are eligible for renewal, we will automatically cancel such an order. Payment\n issues are caused by various reasons, including insufficient funds, security reasons by your bank,\n etc. Firstly, contact your bank to resolve such an issue before contacting Vehicle Renew to reopen the\n order. You may also choose to start a new order online using a new payment method.")])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-13"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Why did I get a new plate with my renewal order?")]),e._v(" "),n("p",[e._v("According to the DMW in Florida, vehicle owners should replace their license plates every six to ten\n years. This replacement is essential as it ensures full reflectorizing of license plates to allow law\n enforcement purposes to take its full course, alongside intersection and toll cameras. After receiving\n a new license plate, ensure you add it and your plate sticker or decal on your vehicle. You may either\n dispose of your old license plate or return it to your local tax collector.")])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-14"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Why was I issued a registration lesser than its year of renewal?")]),e._v(" "),n("p",[e._v("The expiry dates of registration replacements do not change. Whenever you order a registration\n renewal and receive a registration card reflecting a date lesser than the supposed expiration date,\n such registration may have been locked in a 6-month renewal plan. That is, you need to renew your\n registration every six months unless you contact the state DMV or your local Tax Collector to change\n this. However, if you aren't on a 6-month plan, then definitely, you must have renewed your\n registration late. Regardless of when you renew your registration during your registration renewal\n period, the expiration date doesn’t change. Also, note that your state’s DMV will collect registration\n fees and back taxes for those years you failed to renew your registration whenever you want to renew.\n Hence, you should either suspend or cancel the plate whenever you aren't using your tag.")])])]),e._v(" "),n("div",{staticClass:"faq-box",attrs:{id:"table-content-15"}},[n("div",{staticClass:"faq-box-inner"},[n("h6",[e._v("Why was I renewed for a year while I chose a 2-years renewal plan?")]),e._v(" "),n("p",[e._v("This happens whenever you renew your registration late. The state will collect back taxes for the\n previous renewal period and the following year, which sums up to two years. Another reason may be if\n your vehicle weighs over 5,000 pounds or is a military vehicle. This kind of vehicle can only be\n renewed yearly, which means you will only be charged for one-year regardless of the renewal plan you\n choose.")])])])])},function(){var e=this,t=e.$createElement,n=e._self._c||t;return n("section",{staticClass:"send-message-section"},[n("div",{staticClass:"container"},[n("div",{staticClass:"inner"},[n("h4",[e._v("Ask us anything")]),e._v(" "),n("h2",[e._v("We'd love to hear from you")]),e._v(" "),n("form",{attrs:{action:""}},[n("div",{staticClass:"send-row"},[n("div",{staticClass:"send-col"},[n("div",{staticClass:"form-group"},[n("input",{staticClass:"form-control",attrs:{type:"text",placeholder:"your name"}})])]),e._v(" "),n("div",{staticClass:"send-col"},[n("div",{staticClass:"form-group"},[n("input",{staticClass:"form-control",attrs:{type:"email",placeholder:"your email address"}})])])]),e._v(" "),n("div",{staticClass:"form-group textarea"},[n("textarea",{staticClass:"form-control textarea",attrs:{placeholder:"your question or message"}}),e._v(" "),n("div",{staticClass:"resize-handle"})]),e._v(" "),n("button",{staticClass:"btn btn-green",attrs:{type:"submit"}},[e._v("SEND YOUR MESSAGE")])])])])])}],!1,null,"3f71de7c",null);t.default=component.exports}}]);