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<template>
<div>
<!-- Banner -->
<section class="faq-banner m-f-top">
<div class="container">
<h1>Frequently asked questions about:</h1>
<div class="faq-topic-wrapper" :class="{'open':isTopicSelectClicked}">
<div class="topic-header" @click.prevent="topicSelectClicked" :class="{'clicked':isTopicSelectClicked}">
<p :class="{'selected':selectedText}">
<template v-if="selectedText">
{{ selectedText }}
</template>
<template v-else>
Pick a topic
</template>
</p>
<svg class="select-arrow" width="10" height="7" viewBox="0 0 10 7" fill="none"
xmlns="http://www.w3.org/2000/svg">
<path
d="M6.20006 6.06466C5.80008 6.54961 5.05714 6.54961 4.65715 6.06466L1.21089 1.88628C0.672927 1.23404 1.13687 0.249999 1.98234 0.249999L8.87487 0.25C9.72034 0.25 10.1843 1.23404 9.64633 1.88628L6.20006 6.06466Z"
fill="#182D40"/>
</svg>
</div>
<transition name="fade">
<div class="topic-body" v-if="isTopicSelectClicked">
<h6>General Questions</h6>
<a href="#table-content-1" @click.prevent="scrollToQuestion($event.target,'table-content-1')"
class="table-links">What
is VehicleRenew?</a>
<a href="#table-content-2" @click.prevent="scrollToQuestion($event.target,'table-content-2')"
class="table-links">Why
VehicleRenew?</a>
<a href="#table-content-3" @click.prevent="scrollToQuestion($event.target,'table-content-3')"
class="table-links">Multiple
order</a>
<a href="#table-content-4" @click.prevent="scrollToQuestion($event.target,'table-content-4')"
class="table-links">Shipping
duration</a>
<a href="#table-content-5" @click.prevent="scrollToQuestion($event.target,'table-content-5')"
class="table-links">Order
cancellation</a>
<a href="#table-content-6" @click.prevent="scrollToQuestion($event.target,'table-content-6')"
class="table-links">Registration
and Ordering address</a>
<a href="#table-content-7" @click.prevent="scrollToQuestion($event.target,'table-content-7')"
class="table-links">Shipped
order not received</a>
<a href="#table-content-8" @click.prevent="scrollToQuestion($event.target,'table-content-8')"
class="table-links last">VehicleRenew
Support Service</a>
<h6>Registration Orders</h6>
<a href="#table-content-9" @click.prevent="scrollToQuestion($event.target,'table-content-9')"
class="table-links">Earliest
registration time</a>
<a href="#table-content-10" @click.prevent="scrollToQuestion($event.target,'table-content-10')"
class="table-links">Renewal
fees</a>
<a href="#table-content-11" @click.prevent="scrollToQuestion($event.target,'table-content-11')"
class="table-links">Calculate
taxes and fees</a>
<a href="#table-content-12" @click.prevent="scrollToQuestion($event.target,'table-content-12')"
class="table-links">Automatic
order cancellation</a>
<a href="#table-content-13" @click.prevent="scrollToQuestion($event.target,'table-content-13')"
class="table-links">Receive
new license plate</a>
<a href="#table-content-14" @click.prevent="scrollToQuestion($event.target,'table-content-14')"
class="table-links">Registration
lesser</a>
<a href="#table-content-15" @click.prevent="scrollToQuestion($event.target,'table-content-15')"
class="table-links">1
year renewal instead of 2</a>
</div>
</transition>
</div>
</div>
</section>
<!-- FAQ Content -->
<section class="faq-page">
<div class="container">
<div class="faq-row">
<div class="faq-column">
<h4>General Information</h4>
<div class="faq-box" id="table-content-1">
<div class="faq-box-inner">
<h6>What is Vehicle Renew Services in Florida?</h6>
<p>Vehicle registration renewal services: Vehicle Renew will help in renewing your vehicle registration
for 1-2 years.</p>
<p>Plate sticker or decal replacement: If you lose or damage your plate decal or sticker, you can trust
Vehicle Renew to help you with a replacement.</p>
</div>
</div>
<div class="faq-box" id="table-content-2">
<div class="faq-box-inner">
<h6>Why should Vehicle Renew handle my vehicle registration?</h6>
<p>Vehicle Renew is dedicated to ensuring you enjoy fast processing and incredible customer support
service when renewing or replacing your vehicle registration or title, respectively. Generally,
Vehicle Renew provides:</p>
<ul>
<li><p>Online registration renewal regardless of how long your
tags have expired.</p></li>
<li><p>Digital copy of your document(s) after shipping your
order.</p></li>
<li><p>Regular updates on your order via text messages, email,
or our status page Detailed notifications on issues
preventing you from completing your replacement or
renewal order.</p></li>
<li><p>Bi-annual or annual reminders, whether via text
messages or email, whenever the need for registration
renewal arises.</p></li>
<li><p>Shipment out of Florida, irrespective of the DMV mailing
address.</p></li>
</ul>
</div>
</div>
<div class="faq-box" id="table-content-3">
<div class="faq-box-inner">
<h6>Can I order for multiple vehicles simultaneously? </h6>
<p>Yes, you can. Vehicle Renew enables you to add as many vehicles as possible for renewal or
registration with just one payment information. Make sure all the orders are placed at once.</p>
</div>
</div>
<div class="faq-box" id="table-content-4">
<div class="faq-box-inner">
<h6>What is Vehicle Renew’s shipping duration?</h6>
<p>We ship registrations within 24 working hours after processing the order. However, this shipping
period may vary slightly, depending on a few factors, including the location of shipping (whether in
or outside the state), your local post office mail volume, etc. Nonetheless, you can request expedited
shipping by emailing or calling our customer support team. </p>
</div>
</div>
<div class="faq-box" id="table-content-5">
<div class="faq-box-inner">
<h6>Does Vehicle Renew accept order cancellation?</h6>
<p>Unfortunately, you can't cancel duplicate Title and registration replacement orders. However, you can
cancel a Florida registration renewal order that hasn't been processed by emailing or calling our team
of customer support during working hours. Similarly, you can also cancel an already-processed Florida
registration renewal order after the first one hour of processing the order by clicking the link
contained in the email or text message. After canceling a renewal order, ensure you wait for
approximately 24 working hours before you attempt another renewal. </p>
</div>
</div>
<div class="faq-box" id="table-content-6">
<div class="faq-box-inner">
<h6>Why is the registration address different from the address I provided when ordering?</h6>
<p>Vehicle Renew ships your registration to any continental US address you provide without considering
the DMV mailing address on file. However, note that we may need to confirm your residence by
requesting proof of residency, especially for title orders. The state DMW’s address on file is the
address shown on your Title or registration; we don’t update such information. To update the address,
you may need to visit your local tax collector or visit GoRenew.com. Basically, that is the only
feasible means of updating your registered mailing address. </p>
</div>
</div>
<div class="faq-box" id="table-content-7">
<div class="faq-box-inner">
<h6>What can I do for my shipped order that I haven’t received?</h6>
<p>Our team of customer support is always available throughout business hours to attend to such
requests. Do not hesitate to reach one of our representatives either by email <a
:href="`mailto:${appEmail}`">{{ appEmail }}</a> or by phone <b>{{ appPhone }}</b>.
You can also fill the form on our contact page to reach out to us. After receiving your complaint, we
would track your package and have it delivered to you as soon as possible. </p>
</div>
</div>
<div class="faq-box" id="table-content-8">
<div class="faq-box-inner">
<h6>How can I contact the Vehicle Renew support service for assistance?</h6>
<p>Our team of customer support is always available throughout business hours to attend to your
requests. Do not hesitate to reach one of our representatives either by email <a
:href="`mailto:${appEmail}`"></a> or by phone <b>{{ appPhone }}</b>. You can also fill the
form on our contact page to reach out to us.</p>
</div>
</div>
</div>
<div class="faq-column">
<h4>Registration Orders</h4>
<div class="faq-box" id="table-content-9">
<div class="faq-box-inner">
<h6>What is the earliest time for registration renewal?</h6>
<p>The DMV in Florida lets vehicle owners renew their registration starting from the last 90 days during
their present tag’s validity. If you aren’t within your period of renewal, you can order a replacement
with tags. Similarly, if your tags have expired, you can renew via the Tags’ website regardless of how
long ago it has expired. Note that the DMV at Florida charges all unpaid fees as "back taxes."</p>
</div>
</div>
<div class="faq-box" id="table-content-10">
<div class="faq-box-inner">
<h6>Why don’t I get my registration renewal fees at checkout?</h6>
<p>We provide our total charge for a registration replacement order. After placing your registration
renewal order, we first verify your vehicle's exact registration fee via a state-licensed agency
offline. Kindly read “how to calculate Florida vehicle taxes and registration fees” for further
information. Vehicle Renew provides their total service fees immediately at checkout while we text or
mail you the total charge when processing your renewal. You can’t cancel your renewal order one hour
after placing the order. </p>
</div>
</div>
<div class="faq-box" id="table-content-11">
<div class="faq-box-inner">
<h6>How to calculate Florida vehicle taxes and registration fees?</h6>
<p>The base tax in Florida depends on a few things, including the Vehicle's weight, use type, etc. This
is also the same in most states. Statutory fees, consisting of county fees, state programs fees, etc.,
are also added to the base tax. In addition, fees, such as late renewal fees, personalized plate,
etc., are sometimes also added as well. You can have an estimate of the registration fee of your
Vehicle by selecting the “estimate fees” option before filling in your payment option and confirming
your order.</p>
</div>
</div>
<div class="faq-box" id="table-content-12">
<div class="faq-box-inner">
<h6>What should I do if Vehicle Renew automatically cancels my registration order?</h6>
<p>We can cancel a registration order due to different reasons; the solution, therefore, depends on the
reason for cancellation (the issue). After resolving the issue, contact Vehicle Renew customer support
to reopen the order. You can also start the order afresh online. The commonest reasons for
registration cancelation are:</p>
<p><b><span class="circle"></span> Unpaid Toll Fees:</b> toll agencies such as Toll-By-Plate, Sunpass,
E-pass, MDX, LeeWay, THEA, etc., may hold your registration due to unpaid toll fees. After paying your
due toll balance, the hold on your registration is automatically within 24 working hours to 72 working
hours. If MDX places a hold on your account, email us your payment receipt to help clear the hold
faster.</p>
<p><b><span class="circle"></span> Unpaid License and Tickets:</b> your account may be placed on hold if
an unpaid ticket, suspension, or citation is connected with your tag number or with your driver’s
license. To solve this issue, you need to contact where your license was suspended or the count of
ticket issuance. The agency in charge of unpaid tickets and license issues in Florida is typically the
Clerk of Courts. Having resolved or paid the suspension or ticket, your registration hold will be
lifted within 24 working hours to 72 working hours. If you are unsure of the agency, county, or state
where your license got suspended or issue the ticket, don’t hesitate to contact such a state’s DMV at
850-617-2000 for further information.</p>
<p><b><span class="circle"></span> Plate Issues:</b> Vehicle Renew will cancel your order if we can’t
find your tag name or if the Vehicle's make or name doesn't match the tag number you provided. You can
update this information by emailing or calling our customer support team; thereafter, you can resubmit
the registration for renewal. Your tag may also be digitally detached from your Vehicle. This
sometimes results from the last vehicle registration change or update. You can resolve this by
contacting your county’s Tax Collector. Note that we do not renew temporary tags.</p>
<p><b><span class="circle"></span> Placing an order while not within your renewal period:</b> if you
place a registration renewal order when you aren’t in your renewal period, we will mail or text you to
submit an order for registration replacement instead.</p>
<p><b><span class="circle"></span> Insurance issues:</b> Vehicle Renew may cancel your order if we can’t
verify your vehicle insurance via the state DMV, if you don’t provide insurance information at all, or
if there are laps in your coverage. For orders canceled because of omitted or incomplete insurance
information, place a new order including this information. For others, contact your insurance
provider, ensuring that the state DMV is receiving valid insurance from them. After resolving this,
you can attempt the renewal again.</p>
<p><b><span class="circle"></span> Payment issues:</b> If Vehicle Renew can’t process the payment for
your tags whenever they are eligible for renewal, we will automatically cancel such an order. Payment
issues are caused by various reasons, including insufficient funds, security reasons by your bank,
etc. Firstly, contact your bank to resolve such an issue before contacting Vehicle Renew to reopen the
order. You may also choose to start a new order online using a new payment method.</p>
</div>
</div>
<div class="faq-box" id="table-content-13">
<div class="faq-box-inner">
<h6>Why did I get a new plate with my renewal order?</h6>
<p>According to the DMW in Florida, vehicle owners should replace their license plates every six to ten
years. This replacement is essential as it ensures full reflectorizing of license plates to allow law
enforcement purposes to take its full course, alongside intersection and toll cameras. After receiving
a new license plate, ensure you add it and your plate sticker or decal on your vehicle. You may either
dispose of your old license plate or return it to your local tax collector.</p>
</div>
</div>
<div class="faq-box" id="table-content-14">
<div class="faq-box-inner">
<h6>Why was I issued a registration lesser than its year of renewal?</h6>
<p>The expiry dates of registration replacements do not change. Whenever you order a registration
renewal and receive a registration card reflecting a date lesser than the supposed expiration date,
such registration may have been locked in a 6-month renewal plan. That is, you need to renew your
registration every six months unless you contact the state DMV or your local Tax Collector to change
this. However, if you aren't on a 6-month plan, then definitely, you must have renewed your
registration late. Regardless of when you renew your registration during your registration renewal
period, the expiration date doesn’t change. Also, note that your state’s DMV will collect registration
fees and back taxes for those years you failed to renew your registration whenever you want to renew.
Hence, you should either suspend or cancel the plate whenever you aren't using your tag.</p>
</div>
</div>
<div class="faq-box" id="table-content-15">
<div class="faq-box-inner">
<h6>Why was I renewed for a year while I chose a 2-years renewal plan?</h6>
<p>This happens whenever you renew your registration late. The state will collect back taxes for the
previous renewal period and the following year, which sums up to two years. Another reason may be if
your vehicle weighs over 5,000 pounds or is a military vehicle. This kind of vehicle can only be
renewed yearly, which means you will only be charged for one-year regardless of the renewal plan you
choose.</p>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- Send Messege Form section -->
<section class="send-message-section">
<div class="container">
<div class="inner">
<h4>Ask us anything</h4>
<h2>We'd love to hear from you</h2>
<form action="">
<div class="send-row">
<div class="send-col">
<div class="form-group">
<input type="text" class="form-control" placeholder="your name">
</div>
</div>
<div class="send-col">
<div class="form-group">
<input type="email" class="form-control" placeholder="your email address">
</div>
</div>
</div>
<div class="form-group textarea">
<textarea class="form-control textarea" placeholder="your question or message"></textarea>
<div class="resize-handle"></div>
</div>
<button type="submit" class="btn btn-green">SEND YOUR MESSAGE</button>
</form>
</div>
</div>
</section>
</div>
</template>
<script>
export default {
name: "faq.vue",
head() {
return {
title: 'FAQ'
}
},
data() {
return {
isTopicSelectClicked: false,
selectedText: '',
}
},
methods: {
topicSelectClicked() {
this.isTopicSelectClicked = !this.isTopicSelectClicked;
},
scrollToQuestion(e, questionId) {
if (process.server) {
return;
}
let $el = document.getElementById(questionId);
this.selectedText = e.innerText;
this.isTopicSelectClicked = false;
this.$scrollTo(`#${questionId}`, 1500, {
offset: -210,
});
setTimeout(() => {
$el.classList.add('selected');
}, 1550);
},
onScroll() {
if (process.server) {
return;
}
document.querySelectorAll('.faq-page .faq-box').forEach($box => {
$box.classList.remove('selected');
});
}
},
beforeMount() {
if (process.server) {
return;
}
window.addEventListener('scroll', this.onScroll);
},
beforeDestroy() {
if (process.server) {
return;
}
window.removeEventListener('scroll', this.onScroll);
}
}
</script>
<style scoped>
</style>